AAGRAH GUIDES

What to Check When Your Jewellery Gift Arrives

Aagrah Editorial Team · 17 Oct 2026

The Butterfly Grace Bracelet — Aagrah product photograph

Another view of The Butterfly Grace Bracelet — Aagrah product photograph

It is tempting to put the parcel away until the birthday. Open and check it sooner, after reading the seller’s claims instructions. A short inspection gives you time to spot a wrong item or damage before the gift is needed.

Quick answer: Check the seller’s evidence requirements before opening, then compare the contents with your order. Inspect the finish, stones, closure and packaging without forcing or altering anything. Report a problem promptly and keep the parcel materials until support has reviewed it.

Before you break the seal

Read the current delivery-damage and missing-item policy. Take any required photos or continuous unboxing video from the start. Keep your order number nearby and open the parcel on a clear, well-lit surface.

At Aagrah, the current return and refund policy asks for a complete unboxing video and a transit-damage report within 24 hours of delivery. It also excludes change-of-mind returns. These terms were checked on 15 October 2026; read the linked policy for the current details and other claim types.

Before the surprise, check the parcel — Read the seller’s evidence requirements before opening. Check without forcing, bending or altering the piece.

Check the contents in a sensible order

Check	What to compare
Product and quantity	Your order confirmation, including variants
Finish and design	The selected option and listing details
Stones and setting	Visible loose, missing or damaged parts
Clasp or closure	Gentle operation as intended, without force
Gift packaging	What was promised with the order
Care and warranty information	Instructions for this exact piece

Do not pull on stones, bend settings or stretch a chain to test its strength. A home inspection is a way to notice an issue, not a destructive quality test.

Look in ordinary light too

Inspect under a clear light, then in normal room light. A fingerprint or reflection can look different from a scratch. If you are unsure, take a clear close photo and ask support before using polish or cleaning liquids.

Do not attempt to hide, fix or glue a problem before reporting it. That can make it harder to understand what arrived and what happened later.

What about fit?

Check the stated measurements and the intended adjustment instructions. Do not repeatedly open and close an adjustable ring to test its full range. If the recipient is not there, keep the piece in its original condition rather than fitting it to your own hand.

Read safe adjustable-ring handling before making a change. A size or style preference is different from a manufacturing defect, so check the policy rather than assuming an exchange is available.

Send a clear support message

“My order number is __. It arrived on __ at __. I ordered __, and the issue is __. I have attached clear photos and the required unboxing video. Please let me know the next step.”

Use the brand’s official support channel. Keep the packaging, jewellery and any loose parts together until you receive instructions. Do not send the parcel back without confirming where it should go and how the return is authorised.

Once everything looks right

Store the piece dry in its own safe space, with the care information ready for the recipient. Add your note and keep the order details separately. The gift can still be a surprise even though you have checked that the right thing is inside.