Last updated: 24-04-2025

At Aagrah Fine Jewels, we are committed to ensuring a smooth and transparent shopping experience for our customers. Please read the following policy carefully before placing an order.

Order Confirmation & Cancellation

• Once an order is placed, you will receive a confirmation message via WhatsApp.
• For Cash on Delivery (COD) orders, we will only ship your order upon receiving confirmation through WhatsApp.
• If you wish to cancel your order, you must do so through WhatsApp before it is dispatched.
• Orders cannot be cancelled once they have been shipped. Updates on shipping and delivery will be sent via WhatsApp.

General Cancellation Terms

• Due to operational challenges, we do not accept order cancellations once dispatched. We kindly request customers to avoid placing impulsive orders.
• All sales are final and non-cancellable once confirmed, including customized or personalized items.

Return & Exchange Policy

We do not accept returns or exchanges unless the product received is damaged or defective.

• 1. Damaged or Missing Products
• If you receive a damaged item, or if a product is missing from your package:
• You must report the issue within 1 day of delivery.
• A 360-degree unboxing video is mandatory as proof, showing:

1. The unopened parcel
2. Clear damage or missing item(s)
3. Labels and tags intact
4. The video must be clear and zoom in on the damaged/defective/missing area.

Note:

• Claims without appropriate unboxing videos will be rejected.
• Products showing signs of tampering will not be eligible.
• Only the damaged item from a multi-product order will be accepted.
• If accepted, you will receive store credit (in the form of a gift voucher) within 7 days of the returned product reaching us, provided it is unused and in original condition.

Important Return Guidelines

• No cash refunds are issued for any reason.
• Store credits are issued only after approval of return and inspection of returned goods.
• Rejected returns will not receive store credit.
• Gift boxes or combo sets cannot be partially returned.
• Special offers, contests, or clearance items are non-returnable and non-replaceable.
• All return/exchange requests are processed at the order level — no individual product exchanges will be entertained.

Reverse Pickup & Courier Guidelines

• Once your return request is accepted, you are expected to be available for reverse pickup and responsive to the delivery partner's call.
• If the pickup is missed due to unavailability or unresponsiveness, the process will need to be restarted, increasing the processing time.
• In cases where your pincode is not reverse serviceable, you may be asked to ship the product via an alternative courier (e.g., India Post), and reasonable shipping charges will be reimbursed.

Contact Us

For any concerns or assistance regarding cancellations or returns, please reach out to us:

📩 Email: aagrahfinejewels@gmail.com