A little care. A lot more wear.
We want you to feel confident even after your order is delivered. Here’s how to care for your jewellery, what to do if something arrives damaged, and how our replacement support works.
A little care goes a long way.
Plated jewellery can slowly change over time with regular wear. Water, perfume, sweat, friction, lotion and harsh chemicals can make the finish wear faster.
- Put it on after perfume, lotion and cosmetics.
- Keep non-waterproof pieces away from water.
- Avoid harsh chemicals and chlorine.
- Wipe gently with a soft, dry cloth after wear.
- Store safely in the box or pouch.
- Avoid repeatedly bending adjustable rings.
Waterproof or keep dry?
Only products clearly marked waterproof are designed for regular water exposure.
Even waterproof pieces should still be kept away from harsh chemicals and chlorine to help protect the finish.
Damaged during transit?
Eligible transit-damage claims receive a free replacement. Contact Aagrah Support within 24 hours of delivery with your order number, clear photos and a complete unboxing video showing the sealed package being opened and the damage.
The video must clearly show the parcel being opened for the first time and must be shared within 24 hours of delivery. Late claims or claims without an unboxing video may not be eligible under this process.
Keep the packaging, gift box and jewellery until our team completes the review.
Manufacturing-defect support
If your jewellery has a confirmed manufacturing defect, we’ll provide a replacement according to the warranty applicable to that product.
Contact us with your order number, clear photos and a short video where helpful. Our team reviews every claim before a replacement is approved.
A manufacturing defect is an issue caused by the way the product was made, such as an eligible problem with its construction, setting, closure or another component.
What isn’t covered?
- Scratches from regular wear
- Accidental damage, dropping or crushing
- Repeated or excessive bending of adjustable rings
- Improper storage, use or care
- Exposure to harsh chemicals
- Normal wear of the plating or finish
Colour change or fading after use is not considered a manufacturing defect.
Check your product’s warranty.
The warranty period can vary by product or collection. The applicable period is shown on the individual product page before ordering.
For example, a product with a 3-month replacement warranty can be reviewed for eligible manufacturing defects within that stated period. If another product lists a different period, its listed warranty applies.
Wrong or missing item?
Contact us as soon as possible with your order number, clear photos of what you received and an unboxing video where required for verification. Our team will review the order and help resolve the issue.
Record from before opening the sealed package until the jewellery and contents are clearly visible. For transit-damage claims, share the video within 24 hours of delivery.
How to ask for help
- Contact Aagrah Support. Explain what happened and share your order number.
- Send the required proof. Share clear photos and an unboxing or product video where required.
- Our team reviews the claim. We check it against the product warranty or transit-damage policy.
- Eligible claims receive a replacement. We’ll guide you through the next step.
Not sure whether your issue is covered?
Keep your order number, photos and video ready. We’ll help you understand the next step.
Contact Aagrah Support →