Privacy Policy

Last updated: 15 September 2026

At Aagrah Fine Jewels, we respect your privacy and want you to understand what information we collect, why we collect it, and how it may be used.

This Privacy Policy applies when you visit www.aagrahfinejewels.com, place an order, use our Gift Finder or other website features, contact our support team, submit a review, or otherwise interact with Aagrah Fine Jewels.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Throughout this Privacy Policy:

“Aagrah,” “Aagrah Fine Jewels,” “we,” “us,” and “our” refer to Aagrah Fine Jewels.

“You” and “your” refer to customers, website visitors and other individuals who interact with our services.

Our website is:

www.aagrahfinejewels.com

Information you provide

The information we collect depends on how you use our website and services.

This may include:

• Your name
• Email address
• Phone number
• Billing information
• Shipping address
• PIN code
• Order information
• Products purchased
• Account information
• Reviews or ratings
• Photos or videos you choose to submit
• Customer-support messages
• Warranty or replacement information
• Information submitted through forms
• Gift Finder answers and preferences
• Saved products or wish-list information
• Other information you voluntarily provide

For example, if you use our Gift Finder, you may tell us things such as the occasion, preferred jewellery style, finish or budget so we can recommend suitable products.

Payment information

Payments may be processed through third-party checkout providers, payment gateways, banks or payment networks.

Depending on the payment method, those providers may process information such as:

• Payment method
• Billing information
• Payment confirmation
• Transaction information

Aagrah generally does not directly require or store sensitive payment credentials such as:

• UPI PIN
• ATM PIN
• Card PIN
• Internet banking password

You should never share these details with Aagrah Support or anyone claiming to represent Aagrah.

Technical information

When you visit or use our website, certain technical information may be collected automatically.

This can include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Products added to cart
• Checkout activity
• Referral source
• Approximate location based on technical information
• Website interactions
• Cookie and similar technology information

We use this information to operate the website, understand how customers use it and improve the shopping experience.

Our service providers

We work with third-party service providers that help us operate Aagrah.

Depending on the service, we may receive information from providers such as:

• Shopify
• Checkout providers
• Payment processors
• Courier companies
• Customer-support providers
• WhatsApp communication providers
• Analytics providers
• Advertising platforms
• Review platforms
• Cloud and technology providers

For example, courier companies may provide tracking and delivery-status information relating to an order.

How we use your information

We use personal information only for legitimate business purposes connected with operating Aagrah and providing our services.

We may use your information to:

• Confirm your order
• Process payment
• Prepare your order
• Arrange shipping
• Share necessary delivery information with couriers
• Send order updates
• Handle cancellations
• Process replacements or refunds
• Provide warranty support

We may use your information to:

• Respond to questions
• Help with product selection
• Resolve delivery problems
• Review damaged-product claims
• Review warranty claims
• Assist with refunds or replacements
• Investigate order issues

If you use our Gift Finder or similar features, we may use the information you provide to:

• Recommend suitable jewellery
• Suggest products based on style or occasion
• Personalise product recommendations
• Help you narrow down your choices

We may use website and shopping information to:

• Understand which products customers like
• Improve product pages
• Improve navigation
• Improve our Gift Finder
• Analyse website performance
• Improve customer support
• Identify delivery or checkout problems
• Develop new features

We may use information to:

• Detect suspicious orders
• Prevent payment fraud
• Protect customer accounts
• Prevent misuse of offers or promotions
• Investigate security incidents
• Protect Aagrah, our customers and our service providers

Marketing and your choices

Where permitted, we may use contact information to send communications about:

• New products
• Offers
• Gift recommendations
• Restocks
• Birthdays or seasonal gifting
• Abandoned carts
• Other Aagrah updates

These communications may be sent through channels such as:

• Email
• SMS
• WhatsApp
• Other permitted messaging channels

Where consent is required, we will use marketing information in accordance with the consent provided.

You can opt out of promotional communications using the unsubscribe or opt-out option available in the message, or by contacting us.

Even if you opt out of marketing communications, we may still send necessary messages relating to:

• Your order
• Payment
• Delivery
• Refund
• Replacement
• Warranty claim
• Account
• Customer-support request

These are service-related communications rather than promotional messages.

Cookies and similar technologies

Aagrah and our service providers may use cookies, pixels and similar technologies.

These technologies may help us:

• Keep the website functioning
• Remember your preferences
• Maintain your cart
• Understand website traffic
• Measure advertising performance
• Identify technical problems
• Personalise your experience
• Show more relevant advertising

Shopify and other service providers may also place cookies as part of the services they provide to us.

Cookie choices

Most browsers allow you to block, delete or manage cookies.

Blocking some cookies may affect functions such as:

• Shopping cart
• Checkout
• Login
• Saved preferences
• Other website features

Where website cookie controls are available, you may also use those controls to manage applicable preferences.

Analytics and advertising

We may work with analytics and advertising platforms to understand website activity and measure our marketing.

This may involve limited information about:

• Website visits
• Products viewed
• Cart activity
• Purchases
• Device or browser information
• Advertising interactions

This can help us measure advertising effectiveness and show more relevant advertisements.

We do not sell your personal information for money.

However, limited information may be shared with advertising, analytics or technology providers where necessary to operate, measure or improve our marketing, subject to applicable law and available privacy choices.

Sharing information

We may share information with service providers where it is reasonably necessary to operate Aagrah.

These may include:

For hosting, website operation and ecommerce functionality.

For processing and verifying payments.

For delivering orders, contacting recipients and providing tracking.

For responding to customer enquiries.

For sending email, SMS, WhatsApp or other messages.

For measuring website performance and marketing.

For collecting and displaying customer reviews.

Where necessary for legal, accounting, compliance or similar purposes.

To deliver an order, we may need to share information such as:

• Customer name
• Shipping address
• PIN code
• Phone number
• Order or shipment reference
• COD amount where applicable

Courier partners use this information for shipment and delivery purposes.

Please refer to our Shipping & Delivery Policy for more information about our courier process.

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to a valid legal request
• Protect our legal rights
• Investigate fraud
• Protect customers
• Protect the security of our services
• Resolve disputes

We may also share information as part of a legitimate business restructuring or transfer, subject to applicable requirements.

Reviews and public content

If you submit:

• A review
• Rating
• Photograph
• Video
• Testimonial
• Other public content

some of that information may be displayed publicly on our website or other Aagrah channels.

Please avoid including personal information in a public review that you do not want others to see.

Your review content may be used in accordance with our Terms of Service and applicable law.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where retention is required for legitimate business or legal reasons.

This may include retaining information to:

• Fulfil orders
• Maintain transaction records
• Provide warranty support
• Handle disputes
• Prevent fraud
• Meet accounting or tax requirements
• Meet legal obligations

Different types of information may therefore be retained for different periods.

When information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable law.

Protecting your information

We take reasonable technical and organisational steps to protect personal information.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Please protect your own:

• Account password
• OTPs
• Payment credentials
• Device access

If you believe your account or personal information may have been compromised, contact us.

Children and young people

Our website is intended primarily for adults making purchases.

Under India’s Digital Personal Data Protection Act, a child is an individual under 18 years of age.

If you are under 18, please use the website with the involvement of a parent or lawful guardian where required.

We do not knowingly seek to collect personal information from children independently where such collection would not be permitted.

If you believe a child has provided personal information improperly, please contact us.

Your privacy choices

Depending on applicable law and the nature of our processing, you may be able to request that we:

• Provide information about personal data we hold about you
• Correct inaccurate information
• Update incomplete information
• Delete eligible information
• Stop certain marketing communications
• Withdraw consent where processing is based on consent
• Address a complaint concerning the use of your information

India’s DPDP Act also provides for consent withdrawal to be as easy as giving consent when consent is the basis for processing.

Some requests may be limited where we need to retain information to:

• Complete an existing order
• Meet legal obligations
• Prevent fraud
• Resolve disputes
• Maintain necessary business records

Making a privacy request

To make a request relating to your personal information, contact:

Email: aagrahfinejewels@gmail.com

Please include enough information for us to understand your request.

We may need to verify your identity before providing, correcting or deleting personal information.

For example, we may ask you to confirm:

• Email address
• Phone number
• Order number
• Other information connected with your account

We will only request information reasonably necessary to verify the request.

Stopping promotional messages

You can stop promotional communications through the opt-out method provided in the relevant channel.

Depending on the communication, this may include:

• Clicking unsubscribe in an email
• Using the opt-out option in a message
• Asking our support team to stop promotional messages

Stopping marketing does not prevent us from sending necessary transactional communications about an existing order or support request.

Third-party websites

Our website may contain links to third-party websites or use services operated by third parties.

Their privacy practices are governed by their own privacy policies.

We are not responsible for how an independent third-party website handles information once you leave Aagrah.

We recommend reviewing the relevant privacy policy before providing personal information to another service.

Processing outside India

Some technology, payment, analytics, communication or cloud providers we use may process or store information using infrastructure located outside India.

Where personal information is transferred or processed across borders, we will handle such processing subject to applicable legal requirements.

Updates to this policy

We may update this Privacy Policy from time to time because of:

• Changes to our services
• New website features
• Changes to service providers
• Changes in our privacy practices
• Legal or regulatory requirements

When we update the policy, we will change the Last updated date shown at the top.

Where required, we may also provide additional notice of material changes.

Privacy concerns and contact

If you have a concern about how Aagrah handles your personal information, please contact us first so we can review the issue.

Please provide:

• Your name
• Relevant order number, if applicable
• A description of your concern

We will review the complaint and respond through the available support process.

For privacy questions, requests or concerns:

Aagrah Fine Jewels

Email: aagrahfinejewels@gmail.com

Website: www.aagrahfinejewels.com