Aagrah · Here to help

Return, Replacement & Refund Policy

At Aagrah Fine Jewels, we want you to feel confident before and after your purchase.

This policy explains what to do if your order arrives damaged, has a manufacturing defect, contains a wrong or missing item, or qualifies for a refund.

Please read the policy carefully before placing your order.

Change of mind

We do not accept returns, exchanges or refunds simply because you:

Changed your mind
No longer want the product
Ordered the wrong product
Prefer another design, colour or finish after delivery
No longer need the product after receiving it

Please check the product details, finish, fit, dimensions and other information carefully before placing your order.

If you are unsure about a product before ordering, please contact our team and we will be happy to help.

Transit damage

If your jewellery arrives damaged during transit, we will provide a free replacement for an eligible claim.

You must contact Aagrah Support within 24 hours of delivery.

Please provide:

Your order number
Clear photos of the damaged product
A complete unboxing video
Start before the sealed parcel is opened
Clearly show the package being opened
Show the jewellery and contents of the parcel
Clearly show the damage
Be recorded continuously wherever possible

The transit-damage claim and unboxing video must be shared with us within 24 hours of delivery.

Claims submitted after this period, or without the required unboxing video, may not be eligible under our transit-damage replacement process.

Please keep the jewellery, gift box and packaging until our team has completed the review.

If your transit-damage claim is approved but the same product is unavailable, we may offer an alternative product with your approval or process a refund of the eligible amount.

Manufacturing defects

If your jewellery has a confirmed manufacturing defect, we will provide a replacement according to the warranty applicable to that product.

The warranty period may vary by product or collection.

The applicable warranty period is shown on the individual product page.

Please share:

Your order number
Clear photos of the issue
A short video where required

Our team will review the issue and confirm whether it qualifies as a manufacturing defect.

An unboxing video is generally not required for a manufacturing defect that develops during the warranty period.

If you are reporting damage that was already present when the parcel was delivered, it will be treated as a transit-damage claim, and the 24-hour unboxing-video requirement will apply.

A manufacturing defect is an issue caused by the way the product was made rather than by normal wear, accidental damage, handling or improper care.

Depending on the product, this may include eligible issues involving:

Product construction
Clasps or closures
Settings
Components
Parts that fail because of a manufacturing issue

All claims are reviewed by our team before a replacement is approved.

What the warranty does not cover

The warranty does not cover changes or damage caused by normal use, wear and tear, accidental damage or improper care.

This includes:

Scratches caused by normal wear
Accidental breakage
Damage caused by dropping or crushing the jewellery
Repeated or excessive bending of adjustable rings
Damage caused by improper storage
Damage caused by incorrect use
Exposure to water where the product is not marked waterproof
Exposure to perfume, lotion, sweat or harsh chemicals
Damage caused by improper care
Normal wear of the plating or finish
Change or fading in colour after use

Change or fading in colour after use is not considered a manufacturing defect.

Plated jewellery can naturally change in appearance over time depending on factors such as:

Frequency of wear
Moisture
Sweat
Perfume
Lotion
Friction
Chemicals
Storage
Care habits

Good care can help the finish stay looking better for longer, but gradual colour change or fading after use is not covered under the manufacturing-defect warranty.

Please follow the care instructions provided for your jewellery.

Water resistance

Only products clearly marked Waterproof on the individual product page should be treated as waterproof.

If a product is not marked waterproof, we recommend keeping it away from water.

Even waterproof jewellery should be kept away from harsh chemicals and chlorine where possible to help protect the finish.

Please check the care instructions shown on the individual product page.

Wrong product received

If you receive a product different from the one you ordered, please contact Aagrah Support as soon as possible.

Please provide:

Your order number
Clear photos of the product received
An unboxing video where required for verification

Once the issue is verified, we will arrange the appropriate resolution.

This may include sending the correct product or processing a refund where applicable.

Missing items

If an item from your order is missing from the parcel, please contact us as soon as possible.

Please share:

Your order number
Photos of the package and items received
An unboxing video where required for verification

Once the issue has been verified, we will arrange the appropriate replacement or refund.

How to make a claim

Share your order number and explain the issue.

Depending on the issue, we may request:

Clear photos
A product video
An unboxing video

We will review the information provided and check it against the applicable product warranty or transit-damage policy.

If your claim is approved, we will arrange the appropriate resolution.

This may be:

Replacement

A replacement of the same product where available.

Refund

A refund where the replacement cannot be provided or where a refund is approved.

Aagrah does not provide store credit as a resolution under this policy.

If your claim has been approved but the same product is unavailable, we may:

Offer an alternative product, if you agree, or
Process a refund of the eligible amount

You will not be required to accept an alternative product.

Sale and promotional products

Products purchased during a sale, discount or promotional offer are not eligible for return simply because of a change of mind.

However, sale or promotional products can still be reviewed for eligible issues such as:

Transit damage
A confirmed manufacturing defect
Wrong product received
Missing product

These claims will be reviewed according to the applicable sections of this policy.

Free gifts and complimentary promotional products do not have a separate refundable cash value.

If there is an issue with a promotional item, please contact our support team and we will review the case.

Approved refunds

Where a refund is approved, Aagrah will initiate the refund through the original payment method wherever possible.

A refund may be processed in situations such as:

An approved claim where a replacement is unavailable
A wrong product where refund is the agreed resolution
A missing product
Another case where a refund has been approved by our team

We do not provide refunds for:

Change of mind
No longer wanting the product
Ordering the wrong product
Normal wear and tear
Accidental damage
Improper use
Improper care
Colour change or fading after use
Claims outside the applicable warranty or claim period

Refund processing time

Once an approved refund has been successfully initiated by Aagrah, it is generally processed by the payment gateway or banking network within 3–6 working days.

The exact time taken for the amount to appear in your account can depend on:

Your bank
UPI provider
Card network
Payment gateway
Original payment method

Once the refund has been successfully initiated from our side, the remaining processing time is handled by the bank, payment gateway or payment network and is outside Aagrah's direct control.

If the amount has not appeared after the expected processing period, please contact your bank or payment provider.

You may also contact Aagrah Support with your order number, and we can confirm the refund status from our side.

Cash on Delivery refunds

If a refund is approved for an order originally paid through Cash on Delivery, our team may ask you for the necessary bank or payment details to process the refund.

Please make sure the information you provide is correct.

We will never ask you to share:

OTP
UPI PIN
ATM PIN
Card PIN
Internet banking password

Never share these details with anyone claiming to represent Aagrah.

Unboxing your order

We strongly recommend recording an unboxing video whenever your Aagrah order arrives.

Start recording before opening the sealed parcel and continue until the jewellery and all order contents are clearly visible.

An unboxing video is especially important when reporting:

Transit damage
Missing products
Incorrect products
Damage visible immediately after opening

For a transit-damage claim, you must contact us and share the complete unboxing video within 24 hours of delivery.

Caring for your jewellery

To help your jewellery stay beautiful for longer:

Put jewellery on after applying perfume, lotion and cosmetics
Keep non-waterproof jewellery away from water
Avoid harsh chemicals and chlorine
Wipe jewellery gently with a soft, dry cloth after wear
Store it safely in the box or pouch
Avoid repeatedly bending adjustable rings
Follow the care instructions shown for the individual product

Please remember that plated jewellery can naturally change in appearance with use.

Colour change or fading after use is not considered a manufacturing defect.

Contact Aagrah Support

If you have a problem with your order or are unsure whether an issue is covered, contact Aagrah Support.

Please have your order number ready and share clear photos or video where required.

Email: aagrahfinejewels@gmail.com

WhatsApp: +91 80755 82983

Website: aagrahfinejewels.com

Our team will review the issue and guide you through the next step.

Eligible transit-damage claims receive a free replacement.

Eligible manufacturing defects qualify for a replacement.

Colour change or fading after use is not considered a manufacturing defect.

We do not accept returns, exchanges or refunds for change-of-mind purchases.

Contact us with your order details and the required proof. We will review the issue and arrange a replacement or refund as applicable.

Once Aagrah initiates the refund, the payment gateway or banking network generally takes 3–6 working days to process it.

After initiation, the payment provider or bank controls the final processing time.

Contact Aagrah Support →